Step 2: Now find “Bluetooth Support Service” and double click on it Step 1: Go to RUN (Windows Logo + R) and type “services.msc” and Enter Click Save changes to save the settings you just chose Check the automatically get the device app option Select the No, let me choose what to do option. Click on where it says Change device installation settings. Search for 'Change device' in the Windows 8 Start menu. If you are still unable to pair with a Bluetooth device try the following: Finally select 'Standard Serial over Bluetooth link' Select 'Microsoft' at 'Manufacturer' list Choose 'Let me pick from a list of device drivers on my computer' Choose 'Browse my computer for driver software' Right click on 'Bluetooth Peripheral Device' that you want HP PCs - Using Bluetooth Devices (Windows Will it pair with other Bluetooth devices? Have you ran the Windows troubleshooter to help overcome this issue? Have you ran the HP Support Assistant to acquire any HP updates? I grasp that your are having an issue with pairing your Bluetooth speaker with your notebook. It is a great place to find answers and suggestions!įor you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More